Transformative AI Solutions Tailored for Growth

At Sunago Consulting, we empower organisations to embrace the future with purpose-driven AI solutions. With over three decades of ICT leadership and deep business insight, we help you unlock value, drive efficiency, and deliver smarter customer experiences using Conversational AI technologies.


Conversational AI & Omni-Channel Virtual Assistants

Deliver exceptional customer experiences with AI-powered conversations.


We build, deploy, and manage:

  • AI Virtual Assistants for customer service, HR, and internal support
  • WhatsApp for Business, Live Chat, SMS, RCS, and voice integrations
  • Smart chatbots for sales, support, and service desks
  • Seamless integration into your CRM, website, or contact centre
  • Reach your customers where they are—24/7 and across every channel they prefer.


Powerful Chatbot Use Cases

1. Enhancing Customer Experience (CX)

Deliver faster, more personalised interactions at scale:

  • Welcome visitors and guide them through your services
  • Provide instant answers to product or service queries
  • Offer context-aware responses
  • Integrate with loyalty programmes or CRM for tailored engagements

✅ Outcome: Shorter wait times, higher satisfaction scores, consistent service across all touchpoints.

2. Enabling Customer Self-Service

Empower customers to help themselves anytime, anywhere:

  • Retrieve account information or billing history
  • Book appointments or reschedule deliveries
  • Submit and track service requests or support tickets
  • Access FAQs, user manuals, and how-to guides

✅ Outcome: Reduced contact centre load, improved self-service rates, better user autonomy.

3. Supporting Customer Service Teams

Boost agent productivity and service quality:

  • Triage and categorise queries before routing to live agents
  • Provide agents with suggested replies and customer insights
  • Automate follow-ups, surveys, and feedback collection
  • Maintain full conversation logs for audit and analysis

✅ Outcome: Higher first-call resolution, lower handling times, more efficient support teams.


Supporting Services

AI Readiness & Strategy Workshops

  • Discover high-impact opportunities for your business
  • Develop a strategic roadmap aligned with your goals


End-to-End Implementation & Support

  • From business case to deployment and continuous refinement
  • Custom integrations, human-in-the-loop models, and training
  • Ongoing monitoring, support, and performance optimisation


Why Partner with Sunago:

  • Business-Led Thinking
  • Technical & Strategic Expertise
  • Omni-Channel Capabilities
  • Local Support with Global Perspective